Scenarios Responses and Proactive Planning Tips

SCENARIOS RESPONSES & PROACTIVE PLANNING TIPS


 

 

Language Guidelines for Typical Scenarios

 

Classroom/Learning Environment

Student enters the space without a face covering (initial / inadvertent occurrence)

The instructor or teaching assistant can calmly approach the student and share that, for reasons pertaining to the health and well-being of the community, and in alignment with university expectations for participation in in-person instruction, the student will need to wear a face covering. The instructor may also provide information on where to obtain a face covering and be informed that they can return once they are wearing a face covering. Subsequently, the instructor can coordinate with the student to make up the missed session or access any available recording of the session.

If the student indicates that they cannot wear a face covering for health or medical reasons, the student should be directed to consult with Student Accessibility Services (SAS).  SAS can help facilitate communication between the student, the student’s academic advisor, and relevant instructors to explore available options, which may include participating in the course through synchronous remote learning, moving to an online section of the course, or securing access to the course in future semesters.

 

Other student/s report a student is in a classroom, lab or studio without a face covering

If the instructor or teaching assistant is available, they can safely approach the student in a manner consistent with the previous response. If the incident is reported after class, an email message can be sent to the student indicating that the expectation for participation in that learning environment is that all students wear a face covering, and a suggestion to contact the instructor responsible for the course if alternative arrangements need to be made for the student’s engagement.

Class syllabi should include information about the university’s requirement to wear a face covering inside university buildings and a brief explanation that students who cannot wear a face covering for health or medical reasons should consult with Student Accessibility Services to discuss options. 

 

Students gathered in lab or studio without face coverings, not practicing physical distancing

If the instructor or teaching assistant is available, they can safely approach the students and share that, for public health reasons, and in alignment with university expectations for participation in the lab / studio, etc., the students must wear a face covering (or if they are required only to physical distance, then to please ensure they are adhering to this expectation). If the incident is reported after the individuals have dispersed, the instructor / supervisor can send an email message (directly to individuals, if known, or broadly to the user / class) to indicate that the expectation for participation in that learning environment is that they wear a face covering and/or physical distance and a suggestion to contact the instructor if alternative arrangements need to be made for their engagement in the space.

 

Student sends email/communication stating they will not wear face covering

Information can be shared with the student that the university requirement is that face coverings are required in classrooms, offices, and other areas where physical distancing is not possible, and faculty and staff have the right to restrict students from these spaces if they choose to disregard the requirement. Students may be informed that they have options available in these situations, such as working with their advisor and college to enroll in available online / remote courses or if they have a medical or health related concern, they can contact Student Accessibility Services to discuss available options.

 

Student situation becomes disruptive (deliberate / repeated occurrences)

Instructors should be aware and refer to the Faculty Handbook Policy on Addressing Disruptive Conduct in the Learning Environment (Section 10.5) and associated guidance and toolkit on Managing Disruptive Conduct in Learning Spaces offered by CELT to assist them in responding to situations that disrupt the learning environment. In classrooms, instructors have the right to deny a student entry into the room if the student is not wearing a face covering.

Deliberate and/or repeated failure to comply with the university’s COVID-19 health and safety related requirements may result in administrative action, including, but not limited to, restriction on access to or use of university facilities, removal from university housing, disenrollment from one or more in-person courses, required transition to remote-only instruction or other remedial measures necessary to protect the health and well-being of the community.

In the case of deliberate and/or repeated failure to comply with the university’s COVID-19 health and safety related requirements, the university may pursue additional disciplinary actions in accordance with the Student Code of Conduct or other relevant polices. Instructors should notify the Office of Student Conduct in the Dean of Students Office of deliberate or repeated violations of these requirements.    

 

Department/Advisor/Service Offices

Student enters the space without a face covering, checking in for a meeting

Staff can share with the student that, for public health reasons, and in alignment with university expectations, the student will need to wear a face covering in the office until otherwise advised and ask the student if they have a face covering to use.  If the student does not have a face covering, the office can provide one where possible, or indicate to the student where they can obtain their own face covering, or arrange for the meeting to take place virtually.

If the student indicates that they are not required to wear a face covering for medical or health reasons as approved by Student Accessibility Services (SAS), then if meeting space available accommodates physical distancing the meeting may take place or arrange for the meeting to take place virtually.

 

Student enters the space without a face covering to schedule a meeting

Staff can share that, for health and safety reasons, and in alignment with university expectations, the student will need to wear a face covering in the office. If the student does not have a face covering, the office can provide one where possible or indicate to the student where they can obtain their own face covering. If physical distancing allows for the health and safety of staff in the situation, the appointment can be re-scheduled, with the reminder that they will be expected to wear face coverings when they return for their meeting.] 

 

Multiple students enter the space together / gather in the lobby or common area, are not wearing face coverings, and are not practicing physical distancing

 

Links to information on facility/service specific guidelines

Various offices, programs, and services may have additional or alternative requirements for some or part of their services, including:

Department of Residence

Dining Services

Recreation Services

Memorial Union

Parks Library

ISU Police / Parking Division

 

Proactive Planning

Working with individuals that regularly utilize your space / services to develop expectations and guidelines and implementation of a communication plan for these expectations is an important first step. Developing and sharing a plan as to how you may respond when a student arrives without a face covering, or when you need to address a lack of physical distancing is additionally important. This might include some of the following considerations:

  • Provide information in your initial course / appointment email to the students regarding expectations for in-person attendance or arrival, including any guidance for entering and exiting the space, reaffirming the expectation they wear a face covering, links to information on public health education supporting these measures and physical responsibility campaign, etc.
  • Share information through office postings and in your email communications that indicate if individuals should continue to self-monitor for symptoms of COVID-19, and stay at home if they are not feeling well or have recently been around someone who has tested positive for COVID-19, except to get medical care.
  • Have a response prepared for students who arrive with no face coverings and are resistant to using one (e.g., share that the student is welcome to contact you after class to discuss arrangements for participating in your class or another section virtually, but for in-person attendance, they will need to have a face covering).
  • Develop / share a template for email follow-up for addressing concerns and sharing expectations moving forward, as well as who to contact if there is an individual concern that needs to be discussed.
  • Have a plan / space identified for students who arrive with no face covering due to a health or medical reason (e.g., a space in some part of the room that is established and is at least six (6) feet from any other students or a private space that would allow for virtual access).
  • Be aware of resource/s you can direct a student to obtain a face covering if they are without one.
  • Ensure TA’s, GA’s, lab supervisors, and student employees receive instruction on how you would like them to address a situation, and ensure they are comfortable and able to address these non-confrontationally, and what to do / how to respond if a student/s chooses not to comply.
  • Remind your staff that you may not know all of the circumstances surrounding an individual’s choice not to wear a face covering, and that there are accessibility, health, cultural, and other reasons that may apply.

 

Other Tips for Responding

Three steps for approaching students in your building/service/space regarding face coverings:

  1. Remind the student face coverings are required by policy (university and building/service) and ask that they please put them on. 
  2. If they indicate they don’t have face coverings, ask if they need one (if you have them to share or know where they might get one), and indicate they are welcome to return when they have a face covering.
  3. If they argue, refuse or ignore you, indicate that it is required by university policy to have face coverings in all university buildings and public/shared spaces, and share that in order to protect the health of those around them, they will have to leave.
    • If they indicate they have some reason for not wearing a face covering, ask for their name/s and number/s and share someone will contact them to discuss how to access services and/or what services are available with consideration of the university requirements (ensure to follow-up).
    • If they continue to refuse to comply and will not leave the building/service after you’ve engaged them, call 515-294-4428 (ISU PD business line) and share that a student is refusing to leave the building/service.
    • If you feel comfortable asking for the student/s names or student ID’s you can do this, but the primary goal is to have them comply with the university policy or leave the space. Staff are unable to compel students to identify themselves, so if you happen to encounter this situation, it is advisable to contact ISU PD.
  • Where a student is resistant, do not argue with the student. Calmly share the expectations and the reasons for the expectation, i.e., in order to help protect the health of not just the student but everyone the student comes into close contact with, and to continue to enable a residential campus where we are able to maintain some level of physical presence, which most students are interested in maintaining.  Also share where they can go to obtain a face covering or alternatives to in-person instruction if the student cannot agree to wear a face covering as required.
  • In a classroom, where a student continues to refuse to comply, ask them to step outside to discuss, and reiterate the expectation that to participate in person, they wear a face covering. If they continue to refuse, ask that they leave for the class period, and share you will follow up after class to better understand their refusal to abide by public health requirements. This may encourage a less confrontational interaction, and allows for an individualized discussion with the student about how to move forward.
  • If a student enters your service area without a face covering and indicates a health reason for not following this expectation, where the service cannot accommodate physical distancing, as a staff, you can share that the student may not be able to use the service at that time. In advance of these situations, your office may want to determine if there are options or alternatives for service provision that can provide access while still observing the restrictions and expectations. 
  • For accidental and inadvertent failures to comply, generally allow the student an opportunity to make-up the absence or time missed.
  • Refer student to campus information supporting the public health protective measures.
  • Refer the student to the Dean of Students Office if there is a need identified for other support services or resources. 
  • While we anticipate most students will comply with these expectations in the best interest of maintaining a campus presence, there may be students who refuse to comply or refuse to follow an instruction to leave a classroom. In those cases, utilize the Faculty Handbook process for managing disruptive conduct in the learning environment, and make any necessary referrals to the Office of Student Conduct for assistance with deliberate or repeated violations. 
  • If the situation escalates to a significant disruptive level or represents a greater concern for the health and well-being of others, and the student refuses to reschedule, leave the space, or utilize any reasonable options provided for engagement, you can call the ISU Department of Public Safety 515-294-4428 and share that you would like some assistance from a Public Safety official as a student is refusing to comply with instruction or leave the space. In any emergency situation, call 911 or leave the space and/or building.