Web & Tech Services
Contact Information
| Position | Name | Phone | Office Hours | |
|---|---|---|---|---|
| DSO Tech Support | Mike Vande Voort | 294-7820 | M-F 7:30-5:00 | |
| Computer Hardware Support | Brian Peterson | M, W, F 11:00-1:00 |
About
Dean of Students Office Technology Services (DSO TS) was developed to provide technical assistance to DSO employees. If you are not a member of the Dean of Students Office please contact Information Technology Services (ITS) at (515) 294-8034.
Tech Support
Computer and technical support is handled according to protocol of network, client, and computer services programming needs. The majority of computers are supported through ITS, and DSO TS will assist in every capacity to help with services and computer problems. Each computer with ITS support should have a BLUE/BLACK tag on it with an alphanumerical code on it. Please utilize this support because the DSO is paying for it. The ITS Help Center can be reached at 294-8034.
Equipment Checkout
DSO staff may check out laptops, projectors, digital cameras, and other technology equipment for work related use only. DSO equipment is intended for use, generally on a single day basis, at meetings or presentations. Please refrain from checking out equipment for a week or month at a time unless ok'd in advance for a special purpose. DSO equipment is not for student use on class work.
DSO checkout equipment is not to be picked up without a reservation. Equipment can be picked up after 8 a.m. on the first day of your reservation and must be returned by 5 p.m. on the last day of your reservation unless special arrangements are made in advance.
To check equipment availability and make a reservation, click this link or log on to: http://www.dso.iastate.edu/equipment
Time/Deadlines
DSO TS will make every effort to assist DSO personnel in a timely manner. It is important to note that our student workers have limited hours. If you run into a situation that you have not received communication or updates from a member of DSO TS, please contact the DSO at 294-1020.
Inventory
Periodically DSO TS will need to take inventory of all technical equipment and computer programs within the departments. When an office upgrades a computer, we will assess the needs of all the DSO computers and switch out systems accordingly. Please do not make additions or changes to your office's technology inventory without notifying Mike Vande Voort.
Purchasing Computer/Technical Equipment
If your area is wishing to purchase technical equipment (i.e. computers, monitors, fax machines, printers, scanners, etc.) please contact DSO TS to arrange a time to discuss your specific needs and budget. The DSO follows the Iowa State University Computer Standards.
Computer Programs
Before purchasing a new computer program or downloading a particular program, please contact DSO TS. We may have the program on file, or we can assist in arranging ATS to come and service your computer. The majority of computers do not allow anyone but the "Administrator" to download or load new programs.
Webpage creation/changes
Website management for the DSO is no longer facilitated by DSO TS. In order to develop or create DSO webpages, please see your office's website contact person.
