Policy Statement
Please read the following policies and terms which, as a tutee, will affect you.
Rates
There is a $5.00 administrative fee assessed at the time you are assigned a tutor. This fee is assessed one time per semester, per student. All students are eligible to receive tutoring for multiple courses each semester. The rates for tutoring are $4.00/hr. for a group or $7.00/hr. individually. Groups will be composed of one to four students, plus your tutor. We schedule two hours of tutoring each week per course. In some cases, you may be the only person to attend a session or may stay later than other group members. Anytime you are tutored alone you will be charged the individual rate of $7.00/hr. despite being assigned to a group with other students. If this is a problem financially, you may opt to shorten your session to 30 minutes for that day.
Funding Agencies / Fee Waivers
If your tutoring is paid for by an outside source or office (not yourself or your parents), funding agency approval is necessary. Some programs will pay for group tutoring only, while others have their own unique funding policies. Make sure this funding source is checked on the blue time sheets presented by your tutor. If you want more information regarding funding, ask the Tutoring Services staff, or refer to one of the relevant offices listed on the tutee application.
Abscenses
Missing the first two sessions after making initial contact with your tutor may result in being dropped from your group. "Call cancels" (CC) are sessions you have missed, but notified your tutor of at least 24 hours in advance. "No shows" (NS) are sessions you have missed without giving prior notification to your tutor. You will be billed $4.00 for each NS until you are cancelled from the group. Fee waivers DO NOT cover the charge for NS! After two NS, three CC, or a combination of two CC/one NS, you will be dropped from your tutoring group! If you wish to be reassigned to a tutor after being cancelled from your group, you could potentially be placed on a waiting list to insure that all students have an equal opportunity to receive tutoring. *If you need to cancel an upcoming session with your tutor and cannot reach them, please contact our office (tutorsrv@iastate.edu or 294-6624) and we will record the cancellation. You may leave a message if our office is closed.
Dropping
If you decide to cancel your sessions, or you are cancelled from a group, you cannot be reassigned a tutor for that particular course for the remainder of the current semester. Please notify ASC immediately if you no longer need a tutor-even if you have not yet been assigned.
Changing Tutors
You must attend at least two sessions with your assigned tutor before requesting a different one. Please allow the usual assignment time (3-5 days) for a reassignment. Tutoring Services will allow only one reassignment per course unless extenuating circumstances exist.
Time Sheets
At the end of each tutoring session, please sign your full name on the blue time sheet provided for you by your tutor. This form lists your name, social security number, funding source, date of session, and session length. By signing the time sheet, you are agreeing that the recorded information is correct, thus DO NOT sign blank time sheets. This is for your own protection.
Change in Schedule
If you have any changes to your schedule, please notify Tutoring Services immediately. This will enable us to make the best, most accurate match between you and a tutor so you may receive assistance as soon as possible.
